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Delivery and Timing Method

We pride ourselves on being able to have your order dispatched within 24 hours, or same day dispatch if an order is placed before 15.00hrs.

Items shipped to all parts of Ireland will be by recorded delivery courier. The charges for this courier will be added to your invoice unless we have agreed a delivered price or quoted a delivered price on the site.

Delivery is expected to be pre-noon next working day. In certain outlying areas, delivery may occur later in the day.

 

Cancellations

You can request a cancellation of your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret that, in most cases, order packing and dispatch will already have taken place.

 

Returns

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us at customerservice@dependcosmetics.ie within 14 calendar days of receiving your package, and within 1 month from the order date. Returns can only be made once authorised by Customer Services.

If you have ordered the wrong product, then you can still return for a full refund or exchange but please note that the items must be unopened and unused and postage costs will be applied to your account.

We will refund postage costs if the item is defective or sent due to our error.



  • A copy of your delivery note or your order number
  • Reason for return


Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered post so the parcel can be traced.

Once authorised by Customer Services, returns can be sent to:

Depend Cosmetics (Distributed by)

Cosmetic Alliance

Unit 4B Corcanree Business Park,

Dock Road,

Limerick.